Refund Policy

- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.
- To start a return, you can contact us at trayz.eg@gmail.com, instagram direct messages @trayz.eg, or via WhatsApp 01020683074. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges/Return
You can request an exchange/return if you received defective or wrong item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.